Soft Rubber Chew Bone

Standard International Shipping: 7-12 business days with 1-4 processing days
All orders will be shipped from our warehouse within 3 business days. During peak holiday shopping periods, please allow for up to 6 business days.
For US residents, the orders are shipped by the US Postal Service. After processing and leaving the warehouse, items usually take between 7-12 days to arrive at their destination.  However, this can occasionally take longer due to customs and other regulatory checks.
In rare cases, it can take up to 35 days for items to arrive. If your order takes longer than 25 business days to arrive, you can contact us and we will do our best to take the necessary steps to take care of the issue. Please note that a refund will not be issued due to shipping delays beyond our control. 

*All shipping times exclude clearance/customs delays

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at contact us .if you believe you have provided an incorrect shipping address.

WHAT IS ITEM PROCESSING TIME?
The Item Processing Time is the time from receiving your order to physically dispatching your order. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design, and size of the specific product or article. Larger orders will naturally take longer. The average processing time is approximately 4 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take between 5-10 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays. Thank you for your patience.

What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. Rest assured, your payment information is encrypted and secured to protect your privacy.

How much is the shipping fee?
Shipping fees vary depending on your location and the weight of the products. You can view the shipping costs at the checkout before finalizing your purchase. We also offer free shipping on orders over a certain amount (if applicable).

How long will it take to receive my order?
The delivery time depends on your location and the shipping method chosen. Typically, orders are processed and dispatched within 1-3 business days. Once shipped, domestic orders usually take 3-7 business days to arrive, while international orders may take longer.

Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the delivery status of your package.

Do you offer refunds or returns?
At this time, we do not offer refunds or returns. We recommend carefully reviewing product details before making a purchase. If you experience any issues with your order, our customer support team is here to help.

Do you offer international shipping?
Yes, we offer international shipping to various countries. However, shipping times and fees may vary depending on the destination. Please check the shipping options at the checkout for details.

What if an item is out of stock?
If an item is currently out of stock, you can subscribe to our back-in-stock notifications. Once the item is available again, you will receive an email notification, and you can proceed to purchase it.

How can I contact your customer support team?
Our customer support team is available to assist you with any inquiries or concerns. You can contact us through our Contact Us page.

Can I change or cancel my order after it has been placed?
If you need to make changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.